There was a time where people went to certain places with familiar faces. A place when you called , local people were on the other end and were attentive to you needs. Where service, artistry and craftsmanship were regarded as an asset, not a metric. Where accountability was a phone call away, not a voicemail jungle away. A place where you were actually treated like a member of a community, and not a statistic or part of an algorithm. That place is still... who we are.